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Returns & Exchanges 退換貨

We want our customers to be happy. If for some reason you are not satisfied with your purchase, please contact us within SEVEN DAYS of receiving the order, then ship the items back to us for an exchange or return. Refunds will be credited to your account after we receive the items. Please make sure items have not been worn and are in their original condition and packaging. Return shipping costs will be at your own expense unless returned items are due to a fault on behalf of "Zhen Pearl".
顧客一定要開心!萬一您對商品不滿意,不論任何理由,都可以退換貨。請在收到商品七天內,聯絡我們確認退貨或換購,然後寄回商品,收到商品後,我們會將貨款退回您的帳戶。請勿穿戴或使用須退換的商品,並保留完整包裝。若退換原因是“真珍珠”的過失,顧客不須負擔寄回的運費。

** Please note full-custom/made-to-order items are not returnable, neither exchangeable nor refundable once order is confirmed.
** 提醒您,量身訂做的全客製商品,訂單經確認後,不提供退換貨或退款服務。