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Returns & Exchanges 退換貨

We want our customers to be happy. If for some reason you are not satisfied with your purchase, please contact us within SEVEN DAYS of receiving the order, then ship the items back to us for an exchange or return. Refunds will be credited to your account after we receive the items. Please make sure items have not been worn and are in their original condition and packaging. Return shipping costs will be at your own expense unless returned items are due to a fault on behalf of "Zhen Pearl".

** Please note full-custom/made-to-order items are not returnable, neither exchangeable nor refundable once order is confirmed.
** 提醒您,量身訂做的全客製商品,訂單經確認後,不提供退換貨或退款服務。