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FAQ 常見問題


Is gift packing free? How will products be packed?
有免費禮品包裝嗎?商品會怎樣包裝?

Yes, we offer complimentary gift packing. All items will be delivered in the signature "Zhen Pearl" gift packing, with one product card per item. It generally includes a beautifully embroidered grey velvet pouch or a grey velvet box, a gold or pink ribbon tied box and one paper bag; few small items are packed in embroidered grey velvet pouch with paper bag.
是的,所有商品附送“真珍珠”專屬禮品包裝和商品說明卡。禮品包裝通常含一只精美灰色繡花絨布袋或灰色絨布盒、品牌紙盒、金色或粉色緞帶和手提紙袋;少數小件商品提供灰色繡花絨布袋和手提紙袋。


Complimentary Gift Packing
附送禮品包裝
pk1-160 pk2-160

Grey velvet box (size L/M/S)
灰色絨布盒 (大/中/小)

Grey velvet pouch (size L/M)
灰色絨布袋 (大/中)

Signature Gift box (dual-color of pink & grey, charcoal or white)
品牌禮盒 (粉桔&灰雙色、炭黑色或白色)

Ribbon (pink or gold)
緞帶 (粉桔或金色)

Paper bag (silver or gold)
紙袋 (金或銀)

pk3-160 pk4-160
pk5-160 pk6-160
pk7-160 pk8-160
pk9-160 p10-160
pk11-160 pk12-160

Are product prices in USD?
商品售價是美元嗎?

Yes, all product prices at Zhen Pearl website are preset in USD. If you wish to make payment in other currencies, please contact us before checkout. Customers in Taiwan, please click here.
是的,真珍珠網站商品以美元標價,如果想以其他貨幣購買,請先聯絡我們。台灣地區客戶請點選這裡


How are pearls graded?
珍珠如何分級?

At Zhen Pearl, we use pearls that are hand-selected based on GIA Pearl Grading System, and take pride in our hand-made jewelry of impeccable style. Only high quality pearls of top grades AAA & AA carry the Zhen Pearl name.
真珍珠堅持AAA & AA高等級珍珠,追求完美極致的手工珠寶設計,並根據GIA美國珠寶學院鑑定標準分級,以人工嚴選珍珠。

Pearls can be natural or cultured by human intervention. There are four major types of cultured pearls:
珍珠有天然野生、也有人工養殖。人工養殖的珍珠又叫養珠,分四大類:

  1. Freshwater (lakes & ponds), China and US are the leading sources.
  2. South Sea (saltwater) produced primarily in Australia, Indonesia and the Philippines
  3. Tahitian (saltwater) cultivated mostly around the Islands of Polynesia
  4. Akoya (saltwater) produced in Japan and China
  1. 淡水珠(湖 & 水池)主產地中國大陸和美國
  2. 南洋珠(海水)主產地澳洲、印尼和菲律賓
  3. 大溪地珠(海水)產地集中南太平洋群島
  4. 日本養珠(海水)產地在日本和中國

Each pearl is unique and appears in a wide variety of conditions. According to GIA, pearl grading is based on 7 Value Factors: size, shape, color, luster, surface, nacre thickness & matching. Generally, luster, surface and matching are considered the most important.
每顆珍珠都是獨一無二,品質都不相同,根據GIA美國珠寶學院珍珠分級制度,有七項鑑定指標:大小、形狀、顏色、皮光、表面、珍珠層厚度 & 搭配性。一般最重視的應該是皮光、表面和搭配性。

Luster:  Pearl luster is the shine or brilliance that gives pearls their beauty. The more lustrous the pearl, the more it shines and reflects light and images, delivering mirror-like effect, and the more it values. An exception to this value rule are the keshi pearls. Keshi tend to be the most lustrous of all, yet are usually less expensive compared to other pearl types. In addition, high luster normally indicates a thicker nacre, but there are lustrous pearls of thin nacre.
皮光:  皮光是指珍珠表面的光澤和亮度,皮光越強,珍珠越亮,越能反射光線,因此產生類似鏡面的效果,能夠清晰映照物體的影像,價值也越高。唯一例外是客敘珍珠,它的皮光最強,但是卻比其他同等級珍珠價位低一些。另外,皮光強通常代表珍珠層比較厚,但也有皮光強珍珠層薄的珍珠。

Surface:  A pearl's surface quality is often proof of its authenticity because very few pearls are complete blemish-free. The fewer the blemishes are, the higher the value of a pearl. Though blemishes such as spots, wrinkles, abrasions and fish bites are common and do not affect the durability of a pearl, other blemishes such as chips, gaps and cracks can cause a pearl to peel or break and diminish its value.
表面:  珍珠表面可以證明珍珠的真假,因為只有極少數珍珠是完美無瑕。瑕疵越少,代表價值越高,有些瑕疵像是斑點、皺紋、刮痕和小魚咬痕並不影響珍珠本質,但其它瑕疵像是剝落、溝痕、裂痕就可能造成珍珠脫皮或裂開,貶低它的價值。

Matching:  For most multiple-pearl jewelry, the pearls should be of similar quality and match in all the value factors. However, designers sometimes deliberately mix pearls of different colors, shapes and sizes for unique effects.
搭配性:  珍珠飾品上所有的珍珠,應該使用品質類似、同等級的珍珠,加強整體搭配,但設計師有時刻意混搭不同顏色、形狀或大小的珍珠,營造獨特效果。

Size:  The rarer the sizes, the more valuable the pearls of same quality, for example very large pearls or tiny ones that are rare to find.
大小:  品質類似的珍珠,尺寸越稀有,價值越高,例如超大珍珠,或稀有的迷你小珠。

Shape:  Perfectly round pearls are the most difficult shape to culture and generally the most valuable. Other well-formed pearls such as baroque (irregularly shaped), oval, drop, button, cross, ringed are also prized by some pearl lovers. 
形狀:  人工養殖的珍珠很難出現完美的圓形,因此價值最高,也有人偏好其他形狀的珍珠,像是巴洛克珍珠 (不規則形)、橢圓、水滴形、鈕扣形、十字形或表面出現環形紋路的珍珠。

Color:  Pearls come in many different colors. The most familiar colors are white and cream, others include black, gray, silver, pink, purple, green, champagne and etc. The overall color of a pearl is called body color. The body color may have overlying translucent colors called overtone, and multiple overlying colors are called orient. All pearls display body colors, but only some show overtone or orient.
顏色:  珍珠有許多不同顏色,最常見的是白/米色,另外有黑、灰、銀、粉、紫、綠、香檳金等等,珍珠的主要顏色叫體色,體色裡層隱約透出來的色澤叫泛光,泛光如果是多重顏色,好像彩虹,就叫珠光。所有珍珠一定呈現某種體色,只有部份珍珠出現泛光或珠光。

Nacre:  Nacre refers to a pearly substance that forms pearls. The thicker the pearl nacre layer, the more lustrous and more valuable the pearls. Freshwater pearls normally have a thicker nacre coating than saltwater pearls.
珍珠層厚度:  珍珠層是指形成珍珠外層的物質,珍珠層越厚,珍珠的皮光越強,價值也越高,通常淡水珠的珍珠層比海水珠更厚。

Please refer to the following Zhen Pearl Grading Chart.
請參考以下真珍珠分級表。


Grade
等級
Luster
皮光
Surface
表面
Matching
整體性
AAA Excellent
極優
Clean or
Minimally Blemished
無瑕/極細微瑕疵
Excellent
極優
AA Very Good
優良
Lightly Spotted
細微瑕疵
Excellent
極優
A Very Good
優良
Moderately Spotted
中度瑕疵
Very Good
優良
A- Good
良好
Moderately Spotted
中度瑕疵
Good
良好
B Fair
尚可
Heavily Spotted
明顯瑕疵
Fair
尚可
C Poor
不良
Heavily Spotted
明顯瑕疵
Poor
不良

How can I tell if pearls are real or fake?
怎樣分辨珍珠的真假?

You can use your senses to identify. Here are few tips:
您可以運用感官知覺分辨。請參考以下貼士:

Touch:  Hold pearls in your hand and feel the weight and the temperature. Real pearls are cold to touch for the first few seconds and are normally heavier than the fake ones.
觸覺:  珍珠放在手裡,感覺它的重量和溫度,真的珍珠剛開始接觸的幾秒鐘,感覺會有點涼,而且比假珍珠有重量感。

Sight:  Examine the pearls carefully. If they are completely perfect and identical in size, shape, color and surface, they are probably fake.
視覺:  仔細檢查珍珠,如果珍珠外觀完美無瑕,每顆的大小、形狀、顏色和表面看來完全一樣,就極有可能是假的。

Taste:  The old fashion way is to rub the pearls lightly against each other or on your front teeth, real pearls feel a little gritty as if you are rubbing sand. Fake or imitation pearls usually feel smooth or glassy.
味覺:  傳統的測試方法是磨擦兩顆珍珠,或者用上下門牙輕輕地咬一下,如果感覺有點沙沙的,就是真的珍珠;如果感覺非常光滑好像玻璃,通常是假的。


How to tell freshwater from saltwater pearls?
如何分辨淡水珠和海水珠?

Saltwater pearls are often more expensive than freshwater pearls due to rarity, but the difference between them can be hard to tell. Freshwater pearls usually have a softer luster that comes from within the pearl, while saltwater pearls have a more superficial, brilliant luster. In addition, freshwater pearls have thicker nacre than saltwater pearls and are more durable.
海水珠比較稀少,因此往往比淡水珠貴,但是要分辨它們有時並不容易。一般而言,淡水珠的皮光是從裡層透出來,比較柔和,而海水珠的皮光聚集在表層、比較光亮,另外,淡水珠的珍珠層比海水珠厚,比較持久。


How do I find out the perfect size for bracelet?
怎樣知道手環的理想尺寸?

You may refer to the bracelet size chart for basic guidelines, or follow the steps below for a more accurate measurement.
您可以參考手環尺寸表,或者採用表格下方的步驟,就能精準測量出手環的尺寸。


Children's 小朋友 Sizes 尺寸
0-3 months 月 4" 10cm
3-6 months 月 4.5" 11cm
6-24 months 月 5" 12.5cm
2-5 years 歲 5.5" 14cm
5-7 years 歲 6" 15cm
8 and up 8歲以上 6.5" 16.5cm
Women's 女性 Sizes 尺寸
xSmall x小 6.5" 16.5cm
Small 小 7" 17.5cm
Medium 中 7.5"-8" 19-20cm
Large 大 8.5" 21.5cm
Plus 加大 9" 23cm
Anklet 腳環 9.5"-10" 24-25.5cm
Men's 男性 Sizes 尺寸
xSmall x小 7.5" 19cm
Small 小 8" 20cm
Medium 中 8.5" 21.5cm
Large 大 9" 23cm
Plus 加大 9.5" 24cm

Steps for a more accurate bracelet measurement:
精準測量手環尺寸的步驟:

Step 1:Measure wrist with a flexible tape measurements or a strip of paper where the bracelet is normally worn.
第一步:在手腕戴手環的位置,用軟尺測量手腕尺寸,或剪一張細長紙條,圍繞手腕。

Step 2:If you are using paper strip, mark the size with a pen or pencil, then measure the length with a ruler. The length is wrist size.
第二步:如果用紙條測量,要用筆或鉛筆在紙條上做記號,再用尺量記號間的長度,也就是手腕尺寸。

Step 3:Add wrist size with the appropriate measurements below to get the perfect bracelet size.
第三步:知道手腕尺寸之後,還要加一點長度,才是手環尺寸,至於要加多少,就看個人的配戴習慣,請參考以下表格。


Fitting 鬆緊度 Add to wrist size 計算手環尺寸
Snug 剛好 Add/ 加 0.25"-0.5" 0.5-1cm
Comfortable 舒適 Add/ 加 0.75"-1" 2-2.5cm
Loose 寬鬆 Add/ 加 1.25" 3cm

Zhen Pearl bracelets are delicate and look best in snug fit, but what size fits best really depends on individual's preference.
真珍珠的手環設計質感細緻,一般適合戴得剛剛好的鬆緊度,但是每人喜好不同,究竟甚麼尺寸最理想?還是因人而異。


How do I measure ring size?
怎樣量戒圍?

Ideally we recommend you have you finger sized by a professional. Still there are 2 easy ways to measure ring size at home:
理想的做法是請專家幫忙量戒圍,另外,提供兩種簡易法,方便自己在家測量:

1. Measure your finger 量指圍
  • Cut a thin strip of paper or string and use it to wrap around the base of the finger where you would wear the ring.
    剪一小截繩子或細長紙條,圍繞平時戴戒指的手指底部。
  • Mark the paper or string where it ends with a pen or pencil, then measure the length with a ruler which would be the inside circumference of the ring.
    用筆或鉛筆在繩子或紙條上做記號,再用尺量記號間的長度,也就是戒指的內圍。
  • Refer to US/Canada ring size table below and translate the measurements into a ring size.
    對照下列美規戒圍表,確認戒圍尺寸。
2. Measure Existing Rings 量現有的戒指
  • Take a ring that is worn on the same finger that the new ring will be worn, and draw around the inside circumference.
    拿一只現有的戒指,畫出內圍的圓圈。
  • Measure the diameter of the drawn circle with a ruler.
    用尺量內圍直徑。
  • Translate the measurements into a ring size using US/Canada ring size table below.
    對照下列美規戒圍表,確認戒圍尺寸。

It's best to measure fingers in warm temperatures, preferably at the end of the day. If your ring size is between two sizes, it would be better to go for the larger one.
最好在氣溫比較高或下午的時候測量手指,如果戒圍介於兩個尺寸之間,建議選擇較大的尺寸。

At Zhen Pearl, we use US/Canada ring size scale. If you use a different scale, you may use the international conversion chart below to convert it.
真珍珠採用美規戒圍尺寸,如果使用其他國家的戒圍尺寸,可以對照下列各國戒圍換算表。


US/Canada Ring Size Table
美規戒圍表
Inside
Diameter
內圍直徑
Inside
Circumference
內圍
US
US 美國
CA
CA 加拿大
MM
公厘
Inches
英吋
MM
公厘
Inches
英吋
11.95 0.47 37.54 1.49 1/2
12.18 0.482 38.26 1.51 3/4
12.37 0.487 38.86 1.53 1
12.60 0.496 39.58 1.56 1 1/4
12.78 0.503 40.15 1.58 1 1/2
13.00 0.512 40.84 1.61 1 3/4
13.21 0.520 41.50 1.63 2
13.41 0.528 42.13 1.66 2 1/4
13.61 0.536 42.76 1.68 2 1/2
13.83 0.544 43.45 1.71 2 3/4
14.05 0.553 44.14 1.74 3
14.15 0.557 44.45 1.75 3 1/8
14.25 0.561 44.77 1.76 3 1/4
14.36 0.565 45.11 1.77 3 3/8
14.45 0.569 45.40 1.79 3 1/2
14.56 0.573 45.74 1.80 3 5/8
14.65 0.577 46.02 1.81 3 3/4
14.86 0.585 46.68 1.84 4
15.04 0.592 47.25 1.86 4 1/4
15.27 0.601 47.97 1.89 4 1/2
15.40 0.606 48.38 1.90 4 5/8
15.53 0.611 48.79 1.92 4 3/4
15.70 0.618 49.32 1.94 5
15.80 0.622 49.64 1.95 5 1/8
15.90 0.626 49.95 1.97 5 1/4
16.00 0.630 50.27 1.98 5 3/8
16.10 0.634 50.58 1.99 5 1/2
16.30 0.642 51.21 2.02 5 3/4
16.41 0.646 51.55 2.03 5 7/8
16.51 0.650 51.87 2.04 6
16.71 0.658 52.50 2.07 6 1/4
16.92 0.666 53.16 2.09 6 1/2
17.13 0.674 53.82 2.12 6 3/4
17.35 0.683 54.51 2.15 7
17.45 0.687 54.82 2.16 7 1/4
17.75 0.699 55.76 2.20 7 1/2
17.97 0.707 56.45 2.22 7 3/4
18.19 0.716 57.15 2.25 8
18.35 0.722 57.65 2.27 8 1/4
18.53 0.729 58.21 2.29 8 1/2
18.61 0.733 58.47 2.30 8 5/8
18.69 0.736 58.72 2.31 8 3/4
18.80 0.740 59.06 2.32 8 7/8
18.89 0.748 59.34 2.35 9
19.10 0.752 60.00 2.36 9 1/8
19.22 0.757 60.38 2.38 9 1/4
19.31 0.760 60.66 2.39 9 3/8
19.41 0.764 60.98 2.40 9 1/2
19.51 0.768 61.29 2.41 9 5/8
19.62 0.772 61.64 2.43 9 3/4
19.84 0.781 62.33 2.45 10
20.02 0.788 62.89 2.48 10 1/4
20.20 0.797 63.46 2.50 10 1/2
20.32 0.800 63.84 2.51 10 5/8
20.44 0.805 64.21 2.53 10 3/4
20.68 0.814 64.97 2.56 11
20.76 0.817 65.22 2.57 11 1/8
20.85 0.821 65.50 2.58 11 1/4
20.94 0.824 65.78 2.59 11 3/8
21.08 0.830 66.22 2.61 11 1/2
21.18 0.834 66.54 2.62 11 5/8
21.24 0.836 66.73 2.63 11 3/4
21.30 0.839 66.92 2.64 11 7/8
21.49 0.846 67.51 2.66 12
21.69 0.854 68.14 2.68 12 1/4
21.89 0.862 68.77 2.71 12 1/2
22.10 0.870 69.43 2.73 12 3/4
22.33 0.879 70.15 2.76 13
22.60 0.890 71.00 2.80 13.5

International Ring Size Conversion Chart
各國戒圍換算表
US
CA
GB
AU
ZA
FR DE
RU
UA
Asia
亞洲
JP
CN
IN
TR
IL
S. Am.
南美洲
IT
ES
NL
CH
1/2 A - - - -
3/4 A 1/2 - - - -
1 B - - 1 -
1 1/4 B 1/2 - - - -
1 1/2 C - - - -
1 3/4 C 1/2 - - - -
2 D 41 1/2 13 1/2 2 1 1/2
2 1/4 D 1/2 - - - -
2 1/2 E 42 3/4 13 3/4 3 2 3/4
2 3/4 E 1/2 - - - -
3 F 44 14 4 4
3 1/8 F 1/2 - - - -
3 1/4 F 3/4 - - - -
3 3/8 G 45 1/4 - 5 5 1/4
3 1/2 G 1/4 - 14 1/2 - -
3 5/8 G 1/2 - - 6 -
3 3/4 H 46 1/2 - - 6 1/2
4 H 1/2 - 15 7 -
4 1/4 I 47 3/4 - - 7 3/4
4 1/2 I 1/2 - 15 1/4 8 -
4 5/8 J 49 15 1/2 - 9
4 3/4 J 1/4 - - - -
5 J 1/2 - 15 3/4 9 -
5 1/8 K 50 - - 10
5 1/4 K 1/4 - - - -
5 3/8 K 1/2 - - 10 -
5 1/2 L 51 3/4 16 - 11 3/4
5 3/4 L 1/4 - - - -
5 7/8 L 1/2 - - - -
6 M 52 3/4 16 1/2 12 12 3/4
6 1/4 M 1/2 - - - -
6 1/2 N 54 17 13 14
6 3/4 N 1/2 - - - -
7 O 55 1/4 17 1/4 14 15 1/4
7 1/4 O 1/2 - - - -
7 1/2 P 56 1/2 17 3/4 15 16 1/2
7 3/4 P 1/2 - - - -
8 Q 57 3/4 18 16 17 3/4
8 1/4 Q 1/2 - - - -
8 1/2 Q 3/4 - 18 1/2 17 -
8 5/8 R 59 - - 19
8 3/4 R 1/4 - - - -
8 7/8 R 1/2 - - - -
9 R 3/4 - 19 18 -
9 1/8 S 60 1/4 - - 20 1/4
9 1/4 S 1/4 - - - -
9 3/8 S 1/2 - - - -
9 1/2 S 3/4 - 19 1/2 19 -
9 5/8 T 61 1/2 - - 21 1/2
9 3/4 T 1/4 - - - -
10 T 1/2 - 20 20 -
10 1/4 U 62 3/4 - 21 22 3/4
10 1/2 U 1/2 - 20 1/4 22 -
10 5/8 V 63 - - 23 3/4
10 3/4 V 1/4 - - - -
11 V 1/2 - 20 3/4 23 -
11 1/8 W 65 - - 25
11 1/4 W 1/4 - - - -
11 3/8 W 1/2 - - - -
11 1/2 W 3/4 - 21 24 -
11 5/8 X 66 1/4 - - 26 1/4
11 3/4 X 1/4 - - - -
11 7/8 X 1/2 - - - -
12 Y 67 1/2 21 1/4 25 27 1/2
12 1/4 Y 1/2 - - - -
12 1/2 Z 68 3/4 21 3/4 26 28 3/4
12 3/4 Z +1/2 - - - -
13 Z+1 - 22 27 -
13.5 Z+1.5 - - - -

How do I convert centimeters/millimeters to inches (cm to in)?
如何換算公分/公厘和英吋呢?

1cm = 0.3937007874in or 2.54cm = 1in
       1mm = 0.0393701in or 25.4mm = 1in
There are free online conversion tools, please click the links below to convert.
Link 1: Centimeters To Feet And Inches
Link 2: Millimetre to Inch
1公分 = 0.3937007874英吋 或 2.54公分 = 1英吋
       1公厘 = 0.0393701英吋 或 25.4公厘 = 1英吋
網路有免費線上換算工具,請點選以下連結進行換算。
連結:線上換算工具

Is there customized service? What are the costs?
有客製服務嗎?收費呢?

Yes, we offer customized service. Customers are to pay 50% of total estimated cost before service commences, and settle the remaining amount upon delivery.
是的,我們提供客製服務。客戶預付50%預估費用,交貨時結清餘款。


Item 項目 Cost 收費
Restring necklace 項鍊重串 USD30 up 起價
Restring bracelet 手鍊重串 USD20 up 起價
Replace or attach clasp 換/加扣頭 USD10 up 起價
Repairs 修理 USD8 up 起價
Custom design 客製設計 USD100/hr 每小時
NOTE: The costs are for labor only and do not include materials used.
備註:以上項目僅含勞務費,材料費另計。

Examples of Services 實例

Restring & Replace clasp 重串及換扣頭
Before 前 After 後
3-480 4-480 1-480 2-480
5-480
Restring & Custom Design 重串及客製設計
Before 前 After 後
21-480 22-480 23-480 24-480
25-480
Restring & Custom Design 重串及客製設計
Before 前 After 後
26-480 27-480
Restring & Custom Design 重串及客製設計
Before 前 After 後
30-480 31-480 33-480 32-480
34-480 35-480 36-480 37-480
39-480

How to set up Zhen Pearl customer account?
如何開立真珍珠個人帳戶?

It's fairly easy. Just follow the simple steps:
@ Zhen Pearl website → click Create an Account at the top-right corner → fill in all information → click Create → receive email confirmation → completed
If you are ready, please click here to create an account.
非常容易,步驟很簡單:
@ 真珍珠官網 → 點選右上角 Create an Account → 填寫個人資料 (從上到下第一欄填名、第二欄填姓、第三欄填電郵地址、第四欄設定密碼) → 點選下方 Create → 收到真珍珠電郵確認開戶成功 → 完成
準備開戶了嗎?請點選這裡開戶。